Frequently Asked Questions
Answers to common questions about prices, deposits, parking and moving day.
Prices and booking
How much does a removal cost?
Small jobs, like a move across the street, start from just £50. Bigger moves are charged by the hour, and the cost depends on the vehicle, the number of movers, the distance and access such as stairs. Tell us about your move and we’ll send a clear quote before you book.
Do I need to pay a deposit?
Yes. A 10% deposit secures your booking.
Can I change my moving date?
Yes, free of charge with at least 24 hours’ notice, subject to availability.
How far in advance should I book?
Two to three weeks is ideal, especially for Fridays and month ends. We’re open 24/7, so we can often help with short-notice moves too.
What if my move takes longer than booked?
We charge by the hour. If a job runs 10 minutes past the booked time we add half an hour, and 20 minutes or more adds a full hour.
Who pays tolls and the Congestion Charge?
Any tolls, tunnel fees or Congestion Charge on the route are paid by you, on top of the quote. We’ll tell you if your route has any.
On moving day
Do you arrange parking?
We don’t arrange council parking suspensions, so please make sure the van can park legally at both addresses. Our parking suspension guide explains how to book one.
What happens if my keys are released late?
We wait with your belongings safely loaded. As we charge by the hour, waiting time is added to the bill.
Will you take apart and rebuild furniture?
Yes. Let us know on your quote request which items need taking apart or rebuilding.
Do you offer cleaning?
Yes. We offer move-out and end-of-tenancy cleaning, charged separately from your move. See move-out cleaning.